Commcoterie

Hey Reader, I love managers. There, I said it! I love empowering them, equipping them, and l (mostly) loved being one for the majority of my in-house career. Although they sometimes get a bad rap, as the most trusted link between leaders and employees, they play a critical role in translating executive vision into meaningful understanding and day-to-day execution – or they should. When it comes to leveraging managers to communicate change, leaders can’t just equip them with messaging; they...

Hey Reader, Over the past two weeks, I’ve delivered two workshops, chaired a conference, and moderated a panel, all on the topic of change management communication. My colleagues presented amazing case studies of their work and we all talked about how much has changed in the field since 2020. Yet we still see so much stakeholder communication rooted in knowledge-focused messaging (as in, once they know, they will surely change); announcements, playbooks, press releases, and similar tactics....

Hey Reader, “So what do you do?” We all get this question (at least my US readers do). At school pickup. At the dog park. At networking events and conferences. When meeting new friends. For work, I’m the founder and principal strategist of Commcoterie. I help leaders at values-driven organizations design strategies, navigate change, and develop stakeholder communication so that they can achieve their organizations’ missions and visions. (Outside of work, well, I’m one of those...

Hey Reader, Why do we do the things we do? It’s one of the central questions of my work. When I see a client’s strategic plan, for example, what interests me most at first is not what the goals and objectives are, but why they were chosen. When an organization wants to roll out a new tech tool internally, launch a product or initiative, or go through a rebrand, before we can design an implementation strategy, we have to uncover the why first. Of all the things to do, why this? Of all the...

Hey Reader, “What’s a commcoterie?” I get asked that question occasionally (but honestly less often than I anticipated when I chose it as my company name). There are pros and cons to creating a portmanteau name for your business (Pros: like Tigger, I’m the only one! Cons: It’s unfamiliar, and often mispronounced). But like my own name, it is what it is, and it feels like it belongs. Comm- stands for a few things: communication, compassion, community, and com- meaning “with, together,” from...

Hey Reader, Have you heard of the term “wicked problem”? First proposed by planning engineers Horst Rittell and Melville Webber to differentiate between ‘tame’ problems – which could be resolved using standard scientific techniques – and complex, policy-based problems – which were neither simply nor completely resolvable – wicked problems have many causes, don’t have one right answer, and are often are difficult to even describe. How to end hunger. How to transition to clean energy. How to...

Hey Reader, After years of working with mission-driven companies and nonprofits, there is one thing I’ve seen grind momentum to a halt and drain resources more often and faster than any other: decision-making. Or rather, not making decisions (well). I see decision-making almost as a litmus test for an organization's operational or strategic effectiveness. When I ask, “Who makes the decision about this?” or “How will we decide on a path forward?” and get different answers from different...

Hey Reader, Growing up, I really wanted to be a paleontologist. Whether it started with seeing Jurassic Park in theaters or an article I read in American Girl magazine (IYKYK), the idea that I could find treasure just below my feet if I had the patience, skill, and determination to look captivated me. “It wouldn't be as exciting as you think," my mom was quick to warn me. "They don’t find a new fossil every day. Plus, there will be a lot of sand, and you hate sand.” She was right about one...

Hey Reader, A headline caught my eye this morning as I scrolled through LinkedIn. How to help employees cope with transformation fatigue. I've seen that word so often recently; suddenly, everything seems to be a transformation. HR transformations. AI transformations. Culture transformations. Just the other day, I joked that I should refer to my work as “transformation management” rather than “change management” to get with the times. With so many transformations going on, it might seem like...

Hey Reader, Over coffee with another consultant last week, the topic of sympathy vs. empathy vs. compassion came up. They told me about a keynote they had seen on the importance of empathetic leadership and confessed that they often found empathy draining. They felt guilty for saying this, but I assured them that they are not alone. Empathy can be draining – here’s why: Empathy means experiencing another person’s emotions as if those emotions were your own, and taking on the emotions and...